Privacy Policy
This policy describes how Teamlocus AI Studio (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use our websites, mobile applications, and related services (collectively, the “Service”). By using the Service, you acknowledge this policy.
Last updated: April 27, 2026
1. Overview
Teamlocus AI Studio lets you interact with artificial intelligence (“AI”) models operated by independent companies. To generate responses, the Service must send the content of your requests—and related conversation context—to the provider of the model you select. We also store your chat history in our systems so you can continue conversations across sessions and devices.
2. Information we collect
We collect the following categories of information, depending on how you use the Service:
- Account and authentication data. Identifiers and profile details you provide or that are supplied by your sign-in method (for example, email address, name, user ID, and authentication tokens).
- Chat and AI interaction data. Text you type or dictate, prompts, AI responses, conversation titles or labels, the AI provider and model you choose, system or custom instructions you set for a conversation, and timestamps associated with messages.
- Attachments and multimodal content. Files, images, or other content you upload when the product supports attachments, including any text extracted or derived from those files for use in a chat.
- Technical and usage data. Device or browser type, operating system, app version, approximate location derived from IP address, IP address, diagnostic logs, and security-related events needed to operate and protect the Service.
- Support communications. Information you send when you contact us (for example, the content of your message and your contact details).
3. How we collect information
- Directly from you when you register, sign in, configure settings, or send messages.
- Automatically when you use the Service (for example, server logs, analytics needed for reliability, and security monitoring).
- From authentication or identity providers you use with the Service, according to your choices and that provider’s policies.
4. How we use information
We use the information above to:
- Provide, operate, and maintain the Service, including routing requests to the AI model you select.
- Store, retrieve, and display your chat history and account-related preferences.
- Authenticate you, protect accounts, detect abuse, and enforce our terms and policies.
- Troubleshoot errors, monitor performance, and improve reliability and security.
- Comply with legal obligations and respond to lawful requests.
- Communicate with you about the Service or support requests.
We do not sell your personal information. We do not use your chat content to train our own AI models unless we notify you separately and, where required, obtain your consent.
5. Third-party AI providers and what we send
When you send a message to an AI model through Teamlocus AI Studio, we transmit data to the third-party provider that operates that model so it can process your request and return a response. This is essential to the feature; without sharing this data, the AI cannot respond.
5.1 What data is sent to third-party AI providers
Depending on the model and features you use, we may send that provider:
- Your current message (prompt), including any attachments or multimodal content you include.
- Prior messages in the same conversation that are included as context for the model (so replies can stay coherent), and any system or developer instructions applied to that conversation.
- Technical parameters needed for the request (for example, model name, temperature or sampling settings, and token limits).
- An internal identifier tied to your request for logging, debugging, or abuse prevention; we do not intentionally send your password to AI providers.
The exact payload is determined by the provider’s API and your conversation state. Do not submit sensitive personal data (such as government ID numbers, full payment card numbers, or health information) unless you accept that it may be processed by the provider you selected.
5.2 Who receives the data (AI providers)
The Service can connect to AI inference services operated by third parties. Based on our current product configuration, those parties may include:
- OpenAI, LLC (OpenAI API models)
- Google LLC (Gemini and related models via Google AI services)
- Amazon Web Services, Inc. (including Amazon Bedrock, which may host or route requests to various foundation models according to your configuration)
Additional providers may be added over time. When we add a new category of AI provider, we will update this policy and, where the app store or law requires it, provide notice or consent mechanisms in the app.
5.3 How those providers use data
Each AI provider processes data under its own privacy policy and terms. Their use may include providing the response, safety filtering, fraud prevention, and compliance with law. Some providers may use API data to improve their models depending on their settings and your account type; review each provider’s documentation if you need enterprise or zero-retention options.
5.4 Permission before sharing
Personal data is transmitted to a third-party AI provider only when you take a deliberate action that requires it—for example, selecting a model and sending a message. Platform rules (including Apple App Store Review Guidelines) may require a separate, explicit disclosure and consent step before data is shared; follow any prompts and settings shown in the app. If you do not agree, do not send messages to external models or use those features.
Important: This policy works together with in-app explanations and consent flows. It does not replace them.
5.5 Processor standards
Where we engage vendors (including AI providers) to process personal data on our behalf, we impose contractual obligations requiring appropriate security and confidentiality measures and, where applicable, compliance with data protection requirements. We expect providers to offer protections appropriate to the nature of the data and the processing; however, each provider’s practices are ultimately governed by its own policies and agreements with you or your organization.
6. Storage of chat history
We retain chat history and related metadata in databases and storage systems we control so you can access past conversations. Retention periods may depend on your account type, organization policy, backups, and legal requirements. You may be able to delete individual conversations or your entire account through in-app controls or by contacting us; deletion may take time to propagate through backups.
7. Sharing beyond AI providers
We may share information with:
- Service providers that help us host, secure, or operate the Service (for example, cloud hosting, email delivery, or analytics), under confidentiality and security terms.
- Authorities when we believe disclosure is required by law or necessary to protect rights, safety, or security.
- Corporate transactions such as a merger or acquisition, subject to appropriate notices where required.
8. Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; you use the Service at your own risk to the extent permitted by law.
9. International transfers
We and our providers may process data in the United States and other countries where we or they operate. Those countries may have different data protection laws than your country of residence.
10. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at the email below. App store policies may also require that we offer account deletion; if available, use the in-app account deletion flow or contact support.
11. Children
The Service is not directed to children under the age where parental consent is required in your region. We do not knowingly collect personal information from children in violation of applicable law.
12. Changes to this policy
We may update this policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we may provide additional notice as required by law or app store rules.
13. Contact
Questions about this policy or our privacy practices: support@teamlocus.com